Wednesday, June 2, 2021

BrandPost: Improving User and Machine Experiences Using Automated Incident Detection

By Tim Vanevenhoven, Director of Business Development and Strategic Partnerships.

As customers return to stores, restaurants, and public venues, companies are increasingly leveraging mobile point-of-service tools to acquire and retain customers and run back-office operations. Whether it’s a mobile point-of-sale terminal, a portable receipt printer, or a wireless inventory barcode scanner, the business-critical roles played by these devices requires always-on network access and always-up application performance.

Standard IT troubleshooting and diagnostic tools examine segments of the device-to-network-to-application roundtrip, but they don’t provide an end-to-end view of the journey. They can’t tell if the user’s experience with an application is degrading or why.

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Thanks to Brand Post (see source)

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