The COVID-19 pandemic turned a measured march toward greater use of videoconferencing into a whirlwind. The availability of enterprise-class cloud conferencing options has helped keep the deployment chaos manageable, but IT teams need to think about how to ensure the availability, performance and security of videoconferencing over the long term.
"No one is in the office right now," says Nick Barber, senior analyst at Forrester Research. "People have turned to Zoom and other videoconferencing systems like WebEx, and it's working fine. I think right now we're in the reactive phase with this pandemic. Universities, schools, companies, organizations – they're all trying to figure out how to virtually enable everyone from everywhere."
Thanks to Sharon Gaudin (see source)