The COVID-19 pandemic has created a massive wave in remote working, and this is causing some new pains for organizations, particularly network operations.
Since shelter-in-place orders were given, I’ve talked to about 50 IT and business leaders to discuss their priorities, and here are the top four:
- Minimize disruption of employees
- Maintain the highest levels of customer service
- Minimize the impact to supply chain
- Continue with 100% of business operations
Three out of four of these are directly affected by network performance. Employees working from home are collaborating over video to approximate an in-person experience, and the majority of tools they use are cloud-based. Organizations are also shifting their contact-center workers to cloud solutions to keep customer service high.
Thanks to Zeus Kerravala (see source)