Tuesday, April 21, 2020

Troubleshooting remote-employee experience is a must in the era of COVID-19

The COVID-19 pandemic has created a massive wave in remote working, and this is causing some new pains for organizations, particularly network operations.

Since shelter-in-place orders were given, I’ve talked to about 50 IT and business leaders to discuss their priorities, and here are the top four:

  • Minimize disruption of employees
  • Maintain the highest levels of customer service
  • Minimize the impact to supply chain
  • Continue with 100% of business operations

Three out of four of these are directly affected by network performance. Employees working from home are collaborating over video to approximate an in-person experience, and the majority of tools they use are cloud-based. Organizations are also shifting their contact-center workers to cloud solutions to keep customer service high.

To read this article in full, please click here


Thanks to Zeus Kerravala (see source)

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