Tuesday, March 31, 2020

Automation helps network providers weather coronavirus disruptions

Zoom's videoconferencing platform has exploded in popularity as stay-at-home mandates have swept the globe, and some of the credit for being able to keep up with demand goes to automation.

"We have automation in place so that we can quickly scale our infrastructure – the network as well as the compute infrastructure – with very little human intervention," said Alex Guerrero, senior manager of SaaS operations at Zoom.

READ MORE: COVID-19 best practices for data-center operators

That has translated into being able to maintain service levels at a time when traffic levels are in flux and physical access to network infrastructure is constrained.

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Thanks to Ann Bednarz (see source)

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