SAN JOSE, CA — Calix announced a new Remote Monitoring Service that employs machine learning and predictive analytics to help communications service providers (CSPs) identify, assess and address network issues before they impact subscribers. Valley Telecom Group, an early adopter of this transformational offering, incorporated the service into their overall issue resolution methodology in less than one month. Armed with these new capabilities, Valley Telecom reduced the number of incidents that require technician intervention by 83 percent while helping their team resolve network issues 50 percent faster. Many early adopters are leveraging these capabilities to improve operational efficiency, and some are seeing a reduction in the number of events that they analyze and assess by as much as 90 percent.
The Calix Remote Monitoring Service is a cloud-based service that:
- Monitors a CSP’s end-to-end access network 7x24x365 to ensure that all issues are automatically identified and assessed
- Leverages machine learning technology developed through thousands of Calix Support Services engagements with CSPs to correlate alarms, filter extraneous events, and identify critical issues
- Provides incident notifications to CSP team members that include the nature, location, and severity of events to help reduce mean time-to-repair
“The Calix Remote Monitoring Service has delivered tremendous value to us. With greater speed, visibility and confidence in our root cause resolution, we are reducing truck rolls with much greater efficiency,” said Tim Bowlby, IT/Broadband supervisor at Valley Telecom Group. “We field thousands of network alarms a week, and for a company of our size it is a challenge to quickly and effectively sort, prioritize, and solve them. Working with Calix, we were able to rebuild our workflows and reduce the Mean-Time-to-Repair by up to 50 percent, providing our Network Engineering and Operations teams with more insights than they’ve ever had before.”
Valley Telecom serves 7,000 subscribers in more than 20 communities in southeastern Arizona and southwestern New Mexico. They are taking a proactive approach to ensure an exceptional experience for all of their subscribers. For example, they are leveraging real-time notification capabilities to meet their service level agreements (SLAs) by resolving issues before they are reported by subscribers. This strategy improves both operational efficiency and the subscriber experience. Valley Telecom is extending this strategy by upgrading its network to the AXOS E7-2 Intelligent Modular System to simplify operations and ensure they are always on. Finally, Valley Telecom is deploying the Mesh-Enhanced Carrier Class Wi-Fi solution to deliver whole home Wi-Fi coverage to their subscribers.
“We are thrilled to partner with Valley Telecom to help them leverage analytics and insight to identify issues faster and provide a better subscriber experience,” said Greg Billings, senior vice president of services for Calix. “When we set out to build the Calix Remote Monitoring Service, our goal was to deliver an intelligent, cloud-based service that would enable CSPs such as Valley Telecom to proactively resolve issues and increase service uptime. This new service is helping them accomplish these goals at a fraction of the cost of any stand-alone solution that they could implement and maintain on their own. The Calix Remote Monitoring Service is another proof-point of our commitment to deliver solutions and services that enable our customers to optimize their operations while also delighting their subscribers.”
Thanks to BBC Wires (see source)