Friday, November 9, 2018

EE set to increase cost of calls for broadband and home phone users

Telecoms provider EE is set to raise the prices for calls on its fixed line home phone and broadband deals, with the increases to come into effect early next year.

According to, the rises will take effect from January 22nd 2019, which the company will also introduce a new late payment fee from March 23rd 2019.

It stated that the connection charge for a call to a UK landline or mobile will increase from 21p to 23p. International connections charges will go up from 21p to 23p.

Calls to UK landlines will thereafter be charged at 15.5p, up from 13.5p, while for call to mobiles, the cost will rise from 16p to 18p.

The increases will apply to out of bundle calls - those which are not covered by the terms of users' contracts. So for those on a free weekend and evenings deal, for example, they would only see extra charges for calls made outside these periods.

Customers who pay for their broadband and phone services by cash, cheque or card instead of direct debit may also face a new £4 late payment fee if EE does not receive their payment within 15 days of their billing date.

In a statement, EE said: "We need to increase the cost of our out of bundle charges to be able to continue to invest in the services we provide to our customers. We know a price rise is not ideal, that’s why we’ve tried to keep the increase to a small amount where possible." 

Let's block ads! (Why?)

No comments:

Post a Comment