UMEA, SWEDEN — COS Systems announced COS Business Engine 2.0, a major upgrade from the original release of COS Business Engine. With 2.0 COS brings major changes to key areas that give customers and their customers’ greater flexibility and improvements in the overall usability.
“With the increase of demand in our cloud solutions we decided it was time to make some major improvements to COS Business Engine. While we often hear it is an easy to use software from our customers we felt there were features that could be added to help them and their customers in their daily tasks, “says Peter Sjöblom, senior system architect and COS Systems co-founder.
Extensive Use of Self-service Solutions
COS Business Engine is a proven BSS/OSS (business and operations support system) hosted in the cloud, supporting open access networks. Subscribers buy their internet services from an online marketplace, which increases take rates, ARPU, and customer satisfaction, as the network owner can offer 24/7 availability, while reaching maximum operations efficiency, thanks to the extensive use of self-service solutions. The COS Business Engine Cloud solution, that has a selected set of features available in the full Enterprise Edition, is a platform that small or startup networks or operators can start with. When more advanced needs arises it’s a simple task to upgrade to the Enterprise version.
The new update includes an all new network inventory, service provider specific portals, provider ranking, and improvements in agreements, ads, file management, overall usability and much more. Most of the visible improvements have been made to the Marketplace (the customer portal), which now allows the service provider to market and sell their services even more efficiently.