Wednesday, October 4, 2017

Google's Project Fi Accidentally Throttled, Disconnected Users -

Google's Project Fi wireless service this week incorrectly informed users their mobile connections were being throttled, an error that accidentally disconnected many users from the service. Users over at Reddit stated they were told by Google that their mobile "devices are now throttled due to excessive data usage," despite the fact that users had data left in their monthly bucket. Others said the notification somehow temporarily deactivated their SIM card, causing them to lose connectivity entirely.

But in a statement, Google now says the notices were sent in error, and that the company was just testing a throttling feature for future implementation.

"Some of you may have received a notification earlier this afternoon regarding data management," said the company. "Rest assured that this was a mistake, and your service will return to normal shortly."

"We're experimenting with options for users to opt in to throttle their data in certain situations," the search giant turned mobile carrier added. "We've heard from many of you that it would be helpful to have greater control over data costs, so we're looking into adding more options to do this. You can continue to use your data as planned, and as always we'll give you choice and transparency in your plan."

Under Project Fi, for $20 a month users get unlimited talk, text, tethering and international roaming in 120+ countries. After that, it's a flat $10 per each additional gigabyte of GB for cellular data whether in the U.S. or abroad (read: $10 for 1 GB, $20 for 2 GB, or $30 for 3 GB) up to 10 GB per month.

How the planned throttling feature will work isn't clear, though the company says that users that continue to have problems should contact Google Fi support.

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