16 Oct 2017
Leon Juste Ibombo, the Republic of the Congo's Minister of Posts, Telecommunications and the Digital Economy, has called on the nation's cellcos to improve their services, Agence Ecofin reports. It is understood that the move comes after a meeting was held last week to discuss and evaluate the actions taken by local mobile network operators (MNOs) to improve the quality of their respective offerings. The authorities are reportedly unhappy with the current state of affairs, and on behalf of the government, Mr Ibombo was cited as saying: 'A number of complaints have been raised at the level of the government from consumers concerning the services [the cellcos] offer to the population … Quality of service is not an option but an obligation … The government cannot compromise on satisfaction of the subscriber, which is one of its main concerns, beyond the improvement of the technical performance indicators contained in [the terms of operator's licences].'
According to the minister, the most common complaints relate to: high prices, including increases in the cost of flat-rate calls, SMS and internet access; the non-payment of credit to customers in the event of a prolonged loss of service due to technical issues; and the inaccessibility of customer services.
Congo's three major MNOs – Airtel Congo, MTN Congo and Azur Congo – have now been given until December 2017 to remedy the aforementioned complaints, at which date a new evaluation of their services is expected to be conducted. There has, however, been no indication of what action the government might take should it remain unhappy with the quality of services on offer.