Monday, October 16, 2017

Charter Faces New Fines For Post Merger Incompetence -

The city of Lexington, Kentucky will likely approve steep new fines against Charter Communications, as city residents continue to struggle with company incompetence in the wake of its latest mega merger. City officials have been ceaslessly bombarded with complaints from locals, who say Charter's recent megamerger resulted in higher prices and even worse customer service than the abysmal service the company was already known for. Users say none of Charter's pre-merger promises have materialized.

Things have gotten so bad, city leaders recently held its first-ever public performance evaluation, which is allowed under the city's cable franchise agreement.

One of the results of that meeting was a new agreement that will fine Charter $500 per instance, per day for issues that aren't resolved to the satisfaction of consumers and the city, notes the Lexington Herald-Leader. That's the maximum penalty the city can impose under its franchise agreement with Charter.

"Because of the volume of complaints we have received, we have decided to go forward with this next step," General Services Commissioner Geoff Reed said of the move.

Charter officials present at the recent city meeting said the company was doing its best to "earn our customers' trust and loyalty."

But that's anything but obvious from the consumer perspective, where users are facing rate hikes as high as 40% over what they paid Time Warner Cable and Bright House Networks -- at the same time they say they're seeing slower service and worse support. And the frustration isn't just in Lexington.

Charter's also under fire for failing to negotiate with striking workers in the NY metro area, while also facing a laswuit from New York Attorney General for failing to provide advertised speeds, and for using intentional peering point congestion to extract additional tolls from transit and content providers. The freshly-merged company is also facing a lawsuit for a laundry list of repeated billing screw ups in the wake of the deal, a lawsuit for using bogus fees to help the company falsely advertise a lower rate, and was recently fined for failing to meet fairly-modest build out conditions attached to the merger.

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